Installation of New IT System
All services requiring use of the computer will cease from 25th September until 7th October.
During this time we will be unable to provide the following;
- Online appointment bookings.
- Electronically transfer prescriptions.
- View patients test results.
- Manage routine problems.
ONLINE PATIENT ACCESS
This will stop from 6pm on the 25th September.
Patients will need to register for the new system from Tuesday 15th October.
If your prescription is due from 25th September – 7th October it will be issued on 23rd September 2019 and will be available at your normal pick up point.
From 27th September – 7th October, we will only be able to see urgent patients. We will not have access to results and hospital communications in this time.
We will only offer ‘Book on the day’ appointments from 27th September – Monday 14th October.
Please be assured we have manual systems in place to check urgent results, correspondence and continue a safe service. Your help in planning ahead and avoiding unnecessary contact during this time is much appreciated.
Extended Access and Appointment Choices
From them 30th September 2018 we have been offering extended appointment access to our patients along with five of our neighbouring practices (Macklin Street Surgery, Osmaston Road Surgery, Wellside & Charnwood Medical Practice and Wilson Street Surgery). We aim to work together to provide greater access and additional appointments to our patients. Please see the "Extended Appointment Access" under the Opening Times tab for further details.
Practice Inspection by the Care Quality Commission (CQC)
The CQC is the independent regulator of all health and social care in England. They are given powers by the government to register, monitor and inspect all health and care services.
The practice was inspected by the CQC on Monday, 10th October 2016. We are delighted to be able to announce that Friar Gate Surgery was given an overall rating of Good. Click below to see the full report:
The CQC would like to hear what you think about the care you receive here. If you would like to talk to an inspector privately and in confidence contact the CQC on 03000 616161. You can tell the CQC about your experience of care at any time online at www.cqc.org.uk/public/sharing-your-experience.
The Friends and Family Test is a way of gathering your feedback
The Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one single question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
You will also have the opportunity to add other comments about your experience when attending the surgery.
Thank you for completing the Friends and Family Survey.