We will respond to requests within 2 working days.

You can also:

  • use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Nurse or healthcare assistant appointments

To request a routine appointment with a nurse or healthcare assistant:

No Smartphone, no problem. Not great with IT? Struggle with reading and writing. Just call the surgery and a member of the team will fill in a form for you.

We respectfully ask that those with access to IT use the website to contact us and leave the phonelines open for our older patients, those unable to read or write or our homeless patients with no access to Smartphones.

Appointments, diagnosis and treatment

Your request will be triaged. If your medical issue needs a GP, advanced nurse practitioner, first contact physiotherapist or mental health worker you will be contacted to get further details or to have a virtual consultation.

If a further appointment in needed they will send you a link to book yourself into a slot at a time that is best for you, during their clinic by AccuRX or the NHS App.

You may also find that your medical issue can be treated by the NHS community pharmacy consultation service provided by local pharmacist with extra training to help provide you with healthcare on the day for some ailments.

We may send links to appropriate services that you can self-refer to, for example a talking therapy. Or medication to your nominated pharmacy, request further tests or even may an e-referral to a consultant or department at the hospital.

Pharmacy First service

These pharmacists have had extra training and may suggest a treatment that you can purchase from the pharmacy or receive for free.

This service should be the same day as the referral is made from your GP surgery.

Most pharmacies are open throughout the day and there are some that are also open until midnight and at weekends.

For more information about the Pharmacy First service, please visit the Community Pharmacy England website.

Out of Hours Hub – Extended Access

As part of our service we offer extra face to face GP appointments in timed appointment slots out of surgery hours. These are provided at the Derby urgent care centre site on London Road, but are still part of our service. You will be provided with a link to book, including same day appointments available between 6.30pm to 8.30pm Monday to Thursday.

Your appointment

However you choose to contact us, we may offer you an appropriate consultation:

  • by phone
  • face to face at the surgery, after triage
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if you need an interpreter
  • if you have any other access or communication needs
  • if you require a chaperone

Home visits

You should only request a home visit if you are housebound (for example frail and elderly) or are too ill leave your home (for example our palliative care patients).

A clinician will only visit you at home if you are assessed and it is decided clinically that your medical condition requires it and will also decide how urgently a visit is needed.

Many issues can be managed by a phone consultation or video link.

Lack of transport or lack of childcare are, in themselves, not reasons for a home visit.

Related information

Health A to Z

Sick notes

Test results